Fighting AI with AI: Protecting Online Players from Smart Scams

Artificial intelligence (AI) has become part and parcel of our everyday lives. Whether we are using social media, writing emails, or even searching for products online, we see several aspects of AI in play, which are in place to simplify these activities. It is thus unsurprising that this technology has become ingrained in the casino industry, as this sector heavily relies on emerging technologies to meet the evolving needs of its players. Thanks to this integration, whether players are enjoying real money slots or chatting with other players, AI comes in handy. Not only can it suggest related games, but it can also help players find gaming resources as well as bonuses that are most relevant to them. But that’s not all. Casino operators have found that AI is actually the best tool to help them combat AI-powered scams. Let’s uncover how this works.

Protecting Players from AI Scams through AI.

AI systems keep getting better through machine learning. As such, the more they interact with humans or undergo training, the more human-like they become, which equates to more power. And while this comes with several perks, it also poses a key problem in that these systems can mimic our behavior to the point that they can bypass human-only security teams. And if this were to happen in an online casino, this would result in losses, not just in revenue but also in reputation. That is why casino operators are now using AI-powered security measures, as follows:

1. Detecting Anomalies in Player Behavior.

Casinos have several measures in place to ensure that players adhere to their terms and conditions. However, some people have found that they can bypass these using AI. Examples include taking over people’s accounts through bots, which can get past the password checks and opening several accounts to get different bonuses. So, how can casino AI systems prevent these practices? It all comes down to learning the behavior of players as well as monitoring how they use their accounts.

You see, every player has a pattern when it comes to how often they play, which games they like, how much they wager, and so on. The casino’s systems are able to learn these patterns over time such that they can tell when there has been a deviation, e.g., in the case where a bot takes over the account. The systems have been designed to flag such changes, thus allowing human teams to step in and assess the situation. It’s quite easy for them to tell human behavior apart from bots, and they can thus suspend or close the accounts that do not comply with the site’s rules.

2. Preventing Financial Fraud.

Besides getting into people’s accounts and taking them over to access bonuses or games, some people use AI to profit. How so? Casinos have seen a rise in the number of people engaging in the following illegal activities:

• Stealing credit card information.
• Engaging in chargeback fraud.
• Laundering money.

These activities, which can either be financial fraud or criminal activities (laundering money), are quite easy to track with casino AI systems as they often feature key giveaways. It could be that the person is making faster withdrawals than usual, asking for much bigger withdrawals, or making complex wagers that are often used when laundering money. Just like with the account takeovers, the casino systems have been trained to flag such accounts, allowing the human team to review the account activities and act accordingly.

3. Ensuring Game Integrity.

Casino games boil down to skill and luck. And when it comes to games of skill, it is no secret that players can have the upper hand if they make strategic decisions. That is why some of them have turned to AI to better their chances, either by automating their gameplay or collaborating with the AI. After all, AI is able to assess thousands of possible outcomes given each decision, and thus make the best one. By assessing a player’s betting speed and patterns, casino AI systems can tell when a player is getting extra help from a bot and will automatically flag the said account.